Last Updated: 6 JANUARY 2025
At SIVAAY TEXTILE, we are committed to providing you with the best online shopping experience, and that includes getting your order to you as quickly and securely as possible. Below is our Shipping and Delivery Policy, which outlines how we handle shipping, delivery times, and any associated costs.
1. Shipping Methods and Rates
We offer several shipping options to meet your needs. The available shipping methods and their corresponding rates will be displayed at checkout, based on the items in your order and the delivery destination.
- Standard Shipping: Typically delivered in 8 to 10 business days.
- Free Shipping: Available on orders over Rs. 2000.
- Shipping Fees: Shipping fees are calculated based on your order total, delivery location, and the shipping method selected. The exact shipping cost will be displayed during checkout before you complete your purchase.
2. Processing Time
- Order Processing: Orders are generally processed within 7 business days from the time the order is placed. Orders are processed Monday through Friday, excluding holidays.
- Order Confirmation: You can confirm your order on the website or by contacting us.
3. Shipping Locations
We currently ship to the following regions:
- Domestic Shipping: We offer shipping within INDIA.
If you are located outside of our shipping regions, please contact us to inquire about international shipping options.
4. Delivery Times
- Domestic Orders: Delivery times for domestic orders typically range from 8 to 10 business days, depending on the shipping method chosen at checkout and your location.
Please note: Shipping times may vary due to factors such as shipping carrier delays, weather conditions, or holidays. While we strive to meet delivery timeframes, these factors are beyond our control.
5. Order Tracking
Once your order has been dispatched, we will send you a tracking number and link to track your package. You can track the status of your order via the carrier’s website using the provided tracking number.
6. Shipping Delays
While we make every effort to ensure timely delivery, we are not responsible for delays caused by:
- Shipping carrier delays
- Weather-related disruptions or other external events.
- Issues related to customs or import/export procedures for international shipments.
If your order is delayed, please contact us at sivaaytextile@gmail.com , and we will assist you in tracking the package or resolving any issues.
7. Damaged or Lost Items
- Damaged Items: If you receive a damaged item, please contact us immediately at sivaaytextile@gmail.com with your order number and photographs of the damage. We will assist in processing a replacement or refund.
- Lost Items: If your package is lost in transit, please contact us as soon as possible. We will work with the carrier to resolve the issue. Please note that once a package is marked as “Delivered,” we cannot be held responsible for lost or stolen items. If you suspect your package was lost after delivery, we recommend contacting the carrier directly for assistance.
8. Incorrect or Incomplete Shipping Information
Please ensure that your shipping address is correct before completing your order. We are not responsible for delayed or returned shipments due to incorrect or incomplete shipping information provided by you. If an order is returned to us due to incorrect address details, we will reship the item(s) at your expense.
9. Free Shipping Terms
- Free shipping is available on orders over Rs. 2000 to INDIA. The free shipping option will automatically appear at checkout if eligible.
- Free shipping offers do not apply to expedited shipping, express delivery, or shipping fees for certain areas (e.g., remote locations, international destinations).
10. Customs, Duties, and Taxes (for International Orders)
For international shipments, please be aware of the following:
- Customs Duties & Taxes: Depending on your country’s customs regulations, you may be subject to import duties, taxes, and fees. These charges are not included in the total price of your order and are the responsibility of the recipient.
- Customs Processing: Customs clearance may cause delays beyond the estimated delivery time. We recommend checking with your local customs office for more information on import restrictions and duties.
11. Changes to Shipping and Delivery Policy
We reserve the right to update or modify our Shipping and Delivery Policy at any time. Any changes will be reflected on this page with an updated “Last Updated” date. We encourage you to review this policy periodically for any updates.
12. Contact Information
If you have any questions or need assistance with your order, please contact our customer service team at:
Email: sivaaytextile@gmail.com
Phone: 8901111661
Address: H.no.- 67, Indra Colony, Delhi Road,Rewari (HRY.)