Last Updated: 6 JANUARY 2025
Thank you for shopping at www.sivaay.com . We strive to ensure a positive shopping experience for all our customers. Please review our Cancellation and Refund Policy below to understand how we handle cancellations, refunds, and returns.
1. Cancellations
We understand that sometimes you may change your mind about your order. If you wish to cancel your order, please note the following:
- Order Cancellation Before Shipment: If your order has not yet been processed or shipped, you can cancel your order by contacting our customer service team at sivaaytextile@gmail.com within 1 hours of placing the order. We will process the cancellation as quickly as possible and provide a full refund.
- Order Cancellation After Shipment: Once an order has been shipped, it cannot be cancelled. However, you may return the item(s) in accordance with our return policy (see Returns below).
2. Returns
We accept returns under the following conditions:
- Return Period: You may return most new, unopened items within 2 days of receiving your order.
- Condition of Items: The product must be unused, in its original condition, and in the original packaging.
- Exclusions: Certain products are not eligible for return, including:
- Personalized or custom-made items.
- Perishable goods (e.g., food, flowers, etc.).
- Items marked as final sale or non-returnable.
To initiate a return, please contact our customer service team at sivaaytextile@gmail.com , providing your order number and reason for return. We will guide you through the return process.
3. Refunds
If your return is approved, we will process your refund based on the following guidelines:
- Refund Method: Refunds will be issued to the original payment method used during the purchase. Please note that it may take 7-14 business days for the refund to be reflected in your account, depending on your bank or payment provider.
- Refund for Damaged or Defective Items: If your item is damaged or defective upon arrival, please contact our customer service team immediately. We may ask for photographic evidence of the damage. In such cases, we will offer you a full refund or replacement, depending on your preference & condition of the article.
4. Non-Refundable Fees
Please be aware that the following fees are generally non-refundable:
- Shipping and handling fees.
- Custom or personalized item fees (if applicable).
- Any restocking fees (if applicable).
5. How to Return an Item
To return an item, please follow these steps:
- Contact Customer Support: Reach out to us at sivaaytextile@gmail.com with your order number and reason for the return.
- Return Authorization: Our customer support team will provide you with a Return Authorization (RA) number and instructions for returning the item.
- Package the Item: Securely package the item in its original packaging, if possible. Include any documentation, such as the receipt or packing slip.
- Ship the Item: Return the item to the address provided by our customer service team. You are responsible for the return shipping costs unless the return is due to a mistake on our part (e.g., wrong item shipped, defective product).
6. Exchanges
We offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and for the desired product contact our team.
7. Late or Missing Refunds
If you haven’t received your refund after 14 business days, please:
- Check your bank or credit card account, as the refund may be pending.
- Contact your payment provider or bank directly, as they may have processing times that are outside our control.
- If you’ve followed the above steps and still have not received your refund, please contact us at sivaaytextile@gmail.com .
8. Changes to This Policy
We reserve the right to update or change this Cancellation and Refund Policy at any time. Any changes will be posted on this page with an updated “Last Updated” date. We recommend reviewing this policy periodically to stay informed about any updates.
Contact Information
If you have any questions or concerns about our Cancellation and Refund Policy, please feel free to contact us:
Email: sivaaytextile@gmail.com
Phone: 8901111661
Address: H.no.- 67, Indra Colony, Delhi Road, Rewari, Haryana